COVID-19 – Coronavirus

If a citizen has symptoms associated with COVID-19, they must immediately dial the following toll-free number 1 877 644-4545. For more information, see

2-1-1 Community services

The 211 Service is a centralized information and referral service that quickly directs people to the resources that exist in the Capitale-Nationale and Chaudière-Appalaches regions. An easy-to-remember three-digit number that connects people with the full range of services available in the community. Concretely, Service 211 is a call center established in a community in order to better serve it. Specialized attendants answer calls, assess the caller’s needs and direct them to the appropriate services.

8-1-1 Info-Santé

Info-Santé, is a professional telephone consultation service available 24 hours a day, 7 days a week, which aims to meet information, referral-referral, professional advice and health advice needs and social services. The Info-Santé service allows you to reach a health professional in the event of a non-urgent problem.

9-1-1 Emergencies (or 418-844-0911 by cell phone)

Police, paramedics, firefighters.

Québec Poison Control Centre

Emergency hotline open 24 hours per day, 365 days per year.

1 800 463-5060

In the event of suspected poisoning, food poisoning or exposure to dangerous substances.

Centre de prévention du suicide de Québec

Need help ?

1 866 APPELLE (1 866 277-3553)

24 hours a day, 7 days a week.

MRC La Jacques-Cartier

60, Saint-Patrick Street
Shannon (Quebec)  G0A 4N0

Telephone : 418 844-2160
Toll free : 1 877 844-2358
Fax : 418 844-2664

Ministère des Transports, de la Mobilité durable et de l’Électrification des transports

475, boulevard de l’Atrium
Quebec City (Quebec) G1H 7H9

Telephone : 418 643-1911
Fax : 418 646-0003

Régie régionale de gestion des matières résiduelles de Portneuf

1300, chemin du Site
Neuville (Quebec)  G0A 2R0

Telephone : 418 876-2714
Toll free : 1 866 760-2714
Fax : 418 876-5620

Adapted transportation customer service

Simone Pelletier

Telephone : 418 844-2160. 

SPA de Québec

1130, avenue Galilée
Quebec (Quebec) G1P 4B7

Telephone : 418 527-9104
Fax : 418 527-6685

Sûreté de Québec – MRC La Jacques-Cartier

1045, boulevard du Lac
Lac Beauport (Quebec) G0A 2C0

Telephone : 418 841-3911

Health and care centers

Quebec-Nord health and social services centre

CLSC de la Jacques-Cartier
11999 de l’Hôpital Street, Gate A
Quebec (Quebec) G2A 2T7

Phone: 418 843-2572
Making appointments: 418 628-6808
Home support (access desk): 418 651-3888

Chauveau Hospital
Outpatient clinic and medical consultations
Emergency (day and evening)
Long-term care and accommodation centre
11999, de l’Hôpital Street
Quebec (Quebec) G2A 2T7

Phone: 418 842-3651
Outpatient clinic: 418 843-9674

Clinique-Val-Bélair network
(GMF Val-Bélair-Valcartier-Sainte-Catherine)
1147, Boulevard Pie-XI Nord, Suite 202
Quebec (Quebec) G3K 2P8

Phone: 418 843-2473
Without appointment: 418 767-2322

Hospitals (24-hour emergency)

CHUL et Centre mère-enfant Soleil 
2705 Laurier Boulevard
Quebec (Quebec) G1V 4G2

Phone: 418 525-4444

Hotel-Dieu de Québec
11, Côte du Palais
Quebec (Quebec) G1R 2J6

Phone: 418 525-4444

Saint-François d’Assise Hospital
10, de l’espinay Street
Quebec (Quebec) G1L 3L5

Phone: 418 525-4444

Saint-Sacrement Hospital
1050, chemin Sainte-Foy
Quebec (Quebec) G1S 4L8

Phone: 418 525-4444

De l’Enfant-Jésus Hospital
1401, 18th Street
Quebec (Quebec) G1J 1Z4

Phone: 418 525-4444